30-Day Guarantee We want you to love your home space. We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Return Eligibility To be eligible for a return:
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The item must be in its original condition, unused, and in its original protective packaging.
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Proof of purchase or order number is required.
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Note: Due to the nature of natural materials, minor natural variations in wood grain or color are expected and appreciated as unique characteristics of each piece.
How to Request a Return Contact us at growrice@outlook.com to initiate a return. Upon approval, we will provide you with clear return instructions and shipping details. Returns sent back without prior authorization will not be accepted.
Damages and Issues Please inspect your order upon delivery. If an item arrives damaged during transit, defective, or incorrect, contact us immediately at growrice@outlook.com with clear photos so we can evaluate and resolve the issue quickly.
Refund Processing Once we receive and inspect your returned item, approved refunds will be credited back to your original payment method within 5–10 business days.